Workspace
Agent Team
Every automated agent in the stack, what it is allowed to do, and who owns it when it goes wrong.
Agents in production
6
Twelve-week shape, pilot window
Voice agents
2
One inbound, one outbound
Conversations handled
18,760
Twelve-week shape, pilot window
Escalated to a human
22%
Twelve-week shape, pilot window
Ranked by volume 90d
Top rows from the table below, largest first
Read off the same table, sorted so the concentration is visible. Ties are ordered as they appear in the register.
Guardrails in force
NRI desk has a separate, consented window
Agent register
| Agent | Channel | Role | Language | Volume 90d | Escalation | Owner |
|---|---|---|---|---|---|---|
| Aiera Sales | Voice, outbound | First call and site-visit booking | Hindi / English | 6,992 | 19% | Sales lead |
| Aiera Inbound Desk | Voice, inbound | Answer, qualify, route | Hindi / English | 4,848 | 26% | Sales lead |
| Aiera WhatsApp | Nurture and reminders | Hindi / English | 4,712 | 14% | Growth | |
| Score | Internal | Enquiry scoring and routing | — | 15,200 | — | Growth AI |
| Coach | Internal | Call scoring and rubric | Hindi / English | 3,410 | — | Sales ops |
| Studio | Internal | Creative variants and captions | Hindi / English | 1,240 | 100% | Marketing |
Operating principle
Every agent has a human owner by name
An agent without an owner is an unattended process. The owner column is not decoration; it is the escalation path.
Studio output is always reviewed
The creative agent proposes; a marketer publishes. One hundred per cent escalation is the design, not a failure rate.
How to read this page
Workspace · Agent Team
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.