Conversations
Call Analysis
Every Aiera and advisor call is transcribed, scored against the qualification rubric and mined for the objection that actually killed the deal.
Calls scored
4,208
100% coverage
No sampling — every call is read
Mean intent score
68.4
+6.1 vs April
0–100 rubric v4
Positive sentiment
61%
+9 pts
Negative down to 14%
Rubric adherence
86%
+12 pts
Advisor-led calls only
Score distribution
Grouped by intent
Calls above 80 intent convert to a site visit 61% of the time. Below 40, the right move is WhatsApp nurture — dialling them again costs more than it returns.
Talk-listen balance
Aiera vs buyer, share of speech
42
target ≤45
Agent talk share
Recent scored calls
Search, sort and filter the transcript index
Rohit Ahuja Gurugram · Hinglish | Smartworld One DXP | 8.9 | 94Hot | Positive | Token discussed | |
Dr. Ananya Ghosh Gurugram · English | Godrej Verano | 9.8 | 91Hot | Positive | Second visit booked | |
Amit Bansal Gurugram · Hinglish | Birla Arika | 6.4 | 88Hot | Positive | Site visit booked | |
Gurpreet Singh Noida · Hindi | Max Estate 128 | 7.3 | 84Hot | Positive | Site visit booked | |
Mohammed Rafiq Dubai · Hinglish | Water Lily Shantigram | 12.2 | 79Warm | Positive | Video tour scheduled | |
Sanjay Kapoor Gurugram · Hinglish | Birla Pravaah | 6.9 | 76Warm | Positive | Site visit booked | |
Sunita Deshmukh Mumbai · Hinglish | Monte South | 5.6 | 71Warm | Positive | Shortlist sent | |
Prakash Yadav Vrindavan · Hindi | Hero Homes Vrindavan | 5.1 | 68Warm | Positive | Shortlist sent | |
Neha Kulkarni Pune · English | Adani Atelier Greens | 4.1 | 62Warm | Neutral | Callback scheduled | |
Ishita Jain Ahmedabad · Hindi | Water Lily Shantigram | 4.7 | 58Warm | Neutral | Callback scheduled | |
Farhan Qureshi Mumbai · English | Adani Ten BKC | 3.2 | 41Cold | Negative | Not qualified | |
Kavita Menon Bengaluru · English | M3M Forestia West | 2.4 | 33Cold | Neutral | Nurture |
Objection movement
Share of calls, versus prior 90 days
Price above budget
28% ▼ 4Ladder to same-corridor alternative at 12–18% lower ticket.
Possession too far
19% ▲ 2Offer ready-to-move or near-possession inventory in same micro-market.
Location / commute
16% ▼ 3Send drive-time map + metro timeline before rebutting.
Builder trust
12% ▼ 6Lead with RERA number, completed-project list and escrow status.
Loan eligibility
11% ▲ 1Route to Loan Copilot for a same-day pre-eligibility read.
Wants resale not new
8% ▲ 3Hand to resale desk; keep new-launch nurture running.
Family decision pending
6% ▼ 0Book a weekend joint visit; add spouse to WhatsApp thread.
Mean intent trend
Rolling monthly average
What to change this week
Move the RERA line earlier
Builder-trust objections drop 6 points when RERA is quoted inside the first 60 seconds.
Stop dialling sub-40 intent twice
464 calls, 3 bookings. WhatsApp nurture holds the same buyers at a tenth of the cost.
Sneha Iyer: timeline capture at 61%
Book-average is 78%. One coaching session covers the gap.
Possession objection is rising
Add a near-possession filter to the shortlist template.