Buyer value
Owner Community
What owners say after they move in, and what that predicts about referrals. The cheapest source of demand on the book starts here.
Owner NPS
+52
+9Twelve-week shape, pilot window
Survey responses
284
Twelve-week shape, pilot window
Referrals generated
780
Enquiries, 90 days
Referral → booking
3.6%
Twice the book average
NPS by project
Riverine's score tracks the unresolved waterproofing snags almost exactly. Service quality and satisfaction are the same number here.
What owners praise and criticise
Turning satisfaction into demand
Two hundred and eighty-four responses, no structured referral ask. A single well-timed request after the thirty-day check is the whole programme.
Sales lead · this month
Referral requests to unhappy owners cost more than they earn. Nothing goes to that community until the snags close.
Concierge · immediate
How to read this page
Buyer value · Owner Community
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.