Workspace
Settings
Operating configuration for the pilot: calling windows, consent, retention and the numbers Aiera dials from.
Calling window
09:00–20:00
IST, resident buyers
Max attempts per lead
4
Across seven days
Recording retention
180 days
Twelve-week shape, pilot window
Consent capture
100%
Stated at call open
Data handling
Longer than audio, because coaching needs the text
Voice configuration
Provider
Aiera
Model
Azure GPT-4o-mini
Outbound agent
Aiera Sales
Inbound agent
Aiera Inbound Desk
Primary language
Hindi
Fallback language
English
Interrupt handling
Barge-in enabled
Max call length
8 minutes
Escalation policy
Buyer asks for a human
Immediate transfer, no retention attempt, no second ask.
Legal, RERA or title question
Transfer to the desk. The agent is not permitted to answer these.
Price negotiation
Agent states the list price only and hands to an advisor for anything below it.
Complaint or distress
Transfer and flag to the sales lead within the hour.
Two settings we will not change
Aiera always says it is an AI
There is no configuration flag for this. A buyer who asks 'are you a robot' gets a straight yes.
No calls outside the window
Not for a hot lead, not for a launch. The window is a commitment to buyers, not a performance parameter.
How to read this page
Workspace · Settings
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.