Conversations
Advisor Coaching
Call scoring turned into practice. Each advisor gets the three moments from their own week that cost the most, with the transcript beside the fix.
Calls scored
3,410
Rolling 90 days, human and Aiera
Median advisor score
71 / 100
+9 ptsSince coaching started
Visit conversion spread
2.4×
Top quartile against bottom
Coaching sessions held
84
+31Twelve-week shape, pilot window
Where calls are lost
Primary drop reason across scored calls
Team skill profile
Average across eleven advisors, scored from transcripts
Discovery78
Budget framing64
Objection handling59
Project knowledge82
Visit ask71
Follow-up discipline55
Ranked by calls
Top rows from the table below, largest first
Read off the same table, sorted so the concentration is visible. Ties are ordered as they appear in the register.
Advisor board
| Advisor | City | Calls | Score | Visit rate | Booked | Focus |
|---|---|---|---|---|---|---|
| Rohit Malhotra | Gurugram | 412 | 84 | 18.2% | 14 | Holding pattern |
| Ananya Sethi | Gurugram | 388 | 81 | 17.1% | 12 | Follow-up cadence |
| Karan Vaidya | Mumbai | 296 | 76 | 13.4% | 8 | Budget framing |
| Nikhil Rane | Pune | 341 | 72 | 12.8% | 7 | Visit ask |
| Sana Qureshi | Gurugram | 366 | 70 | 12.1% | 7 | Objection handling |
| Devraj Patel | Ahmedabad | 274 | 66 | 10.4% | 5 | Discovery depth |
| Meera Nair | Bengaluru | 231 | 61 | 8.9% | 3 | Project knowledge |
| Aditya Shukla | Noida | 258 | 58 | 8.1% | 3 | Visit ask |
This week's coaching plan
Thirty-one per cent of lost calls never contained a direct ask for a site visit. Fifteen-minute role play, scripted close.
Sales lead · Tuesday
Mumbai advisors defer the budget question to the site visit. That is where the ₹2 Cr mismatch shows up.
Mumbai lead · Thursday
Cleanest handling of the possession-delay objection recorded this quarter. Two minutes, whole team.
Sales ops · Friday
How scoring works
Six rubric dimensions, transcript-based
The model quotes the line it scored against, so an advisor can dispute a score with evidence.
Scores are never used alone
A score is a conversation starter with a manager, not a payroll input. That rule is what keeps the transcripts honest.
How to read this page
Conversations · Advisor Coaching
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.