Conversations
The channel Indian buyers actually answer. Every enquiry gets an acknowledgement in nine seconds, a shortlist in four minutes and a visit slot before the advisor is even awake.
Conversations (90d)
11,460
+48%
77% of all enquiry contact
Median first reply
9s
−96%
Template fires on webhook
Reply rate
68%
+14 pts
Buyer responds to Aiera
Visits booked in-thread
1,204
69% of all visits
No call needed
Conversation volume
Threads opened per month
Captured at form submit
Resolved without a phone call
Zero policy strikes to date
Channel split
Where the buyer chose to talk
77
of 14.8K
Enquiries touched on WhatsApp
Template performance
24 approved templates live
| Template | Sent | Read | Reply |
|---|---|---|---|
enquiry_ack_v4 Instant acknowledgement + advisor name | 14,210 | 94% | 41% |
shortlist_3_projects Three RERA-verified matches with price band | 3,982 | 91% | 58% |
visit_slot_offer Three slots + free cab confirmation | 3,106 | 90% | 63% |
visit_reminder_2h T-2h reminder with pin location | 2,410 | 95% | 34% |
post_visit_feedback One-tap rating + objection capture | 1,738 | 88% | 52% |
loan_precheck Eligibility questionnaire hand-off | 964 | 86% | 47% |
price_revision_alert Builder price change in tracked project | 742 | 92% | 29% |
nri_timezone_callback Gulf-hours callback confirmation | 486 | 89% | 55% |
A live thread
Dwarka Expressway enquiry, 11:42 pm to visit booked in 6 minutes
Rohit A.
Hi, saw the Dwarka Expressway ad. 3 BHK budget 2.6 Cr. Possession kab hai?Aiera
Namaste Rohit 🙏 India Realty se Aiera. Smartworld One DXP mein 3 BHK ₹2.48–2.79 Cr band mein hai, possession Dec 2028. RERA: GGM/742/474/2023/91.Aiera
Do aur options same corridor mein bhej rahi hoon — Nature's Court (₹1.9 Cr) aur Birla Pravaah (₹2.7 Cr). Zero brokerage, hamesha.Rohit A.
Nature's Court ka floor plan bhejiyeAiera
Bhej diya ✅ 3 BHK 1,684 sq.ft. carpet. Is Saturday 2 pm site visit? Cab hum arrange karenge.Rohit A.
2 pm worksAiera
Booked. Ritika Sharma aapko 1 pm par call karengi. Pin location aur RERA docs is thread mein hain.How a thread runs
Same flow across every city desk
Acknowledge in 9s
Named advisor, project confirmed, expectation set. No 'we will get back to you'.
Shortlist in 4 min
Three RERA-verified matches with real price bands, not 'price on request'.
Slot the visit
Three time options plus a free cab. One tap confirms.
Keep the record
Every doc, price and promise sits in one thread the buyer can scroll back through.
Templates live
24
Languages
Hindi · English
Media sent / day
412
Escalation SLA
8 min
Where WhatsApp beats the phone
Same buyers, two channels
| Moment | Phone | Winner | |
|---|---|---|---|
| First acknowledgement | 9s | 92s | |
| Sharing price + RERA | 94% read | 38% recall | |
| Handling price objection | 31% resolved | 58% resolved | Phone |
| Booking the visit | 69% of visits | 31% of visits | |
| Post-visit close | 22% reply | 64% reach | Phone |
| NRI / Gulf hours | 88% reply | 41% answer |
The pattern is stable: WhatsApp wins information and scheduling, the phone wins persuasion. Aiera is configured to hand off at exactly that seam.