Frontier
Possession Concierge
The part of the journey most agencies abandon. From agreement to handover: snagging, fit-out, utilities and the first ninety days of ownership.
Units in concierge
94
Twelve-week shape, pilot window
Handovers completed
38
Twelve-week shape, pilot window
Median snag closure
22 days
Twelve-week shape, pilot window
Owner satisfaction
4.5 / 5
Post-handover survey, n = 34
Ranked by raised
Top rows from the table below, largest first
Read off the same table, sorted so the concentration is visible. Ties are ordered as they appear in the register.
Stage of the ninety-four
Snag categories
| Category | Raised | Closed | Median days | Recurring project |
|---|---|---|---|---|
| Finishing and paint | 214 | 198 | 14 | — |
| Plumbing | 96 | 81 | 21 | Sobha City |
| Electrical | 74 | 68 | 18 | — |
| Doors and windows | 61 | 44 | 34 | Godrej Riverine |
| Waterproofing | 38 | 22 | 48 | Godrej Riverine |
| Common area | 29 | 19 | 41 | Kalpataru Vienta |
Where this is honest
Waterproofing at Godrej Riverine is unresolved
Thirty-eight raised, twenty-two closed, a forty-eight-day median. This is a live problem, not a statistic, and it is being escalated weekly.
Concierge sequence
Pre-handover inspection
T−45 dIndependent snag list drawn up before the buyer is invited, so the first visit is not an argument.
Developer rectification window
T−20 dSnags issued formally with photographic evidence and a closure date per item.
Utility and registration pack
T−5 dElectricity, water, society membership and registration documents assembled in one handover file.
Thirty-day check
T+30 dA call from the concierge desk, not a survey link. Recurring defects escalate straight to the developer desk.
How to read this page
Frontier · Possession Concierge
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.