Conversations
Aiera Voice
The voice layer that answers, qualifies and books before an advisor ever picks up. Hindi, English and the Hinglish most Indian buyers actually speak.
Calls handled (90d)
4,208
+62% vs prior
Inbound 1,842 · outbound 2,366
Median first touch
92s
−95% since April
Enquiry to ringing phone
Qualification rate
36.5%
+7.8 pts
Budget + city + timeline captured
Aiera status
Checking
2 India Realty agents live
India Realty · Aiera Sales
Outbound qualification
Calls new portal and Meta enquiries within 90 seconds, qualifies budget, city and timeline in Hinglish.
Agent ID
6fb8fdc3-3d1d…
Languages
Hindi · English
Calls / day
26.3
Avg duration
5m 42s
India Realty · Aiera Inbound Desk
Inbound enquiry desk
Answers the published India Realty line, matches the caller to live inventory and books a site visit.
Agent ID
852bd720-d153…
Languages
Hindi · English
Calls / day
20.5
Avg duration
4m 18s
Answer volume
Calls per month
Volume tripled without adding tele-callers. The advisor headcount stayed at 11 across six cities.
Conversation quality
Aiera scorecard, 0–100
Greeting & brand96
Budget captured84
City / micro-market91
Timeline78
RERA mentioned88
Next step booked72
When Indian buyers actually pick up
Answer rate % by day and hour (IST)
Saturday 12–4 pm is the peak window. Aiera now front-loads outbound attempts there and holds weekday mornings for reminder calls only.
Objections heard on calls
Share of qualified conversations
Price above budget
Ladder to same-corridor alternative at 12–18% lower ticket.
Possession too far
Offer ready-to-move or near-possession inventory in same micro-market.
Location / commute
Send drive-time map + metro timeline before rebutting.
Language mix
Detected on the transcriber
| Language | Calls | Qualified | Avg duration |
|---|---|---|---|
| Hinglish | 2,186 | 41% | 5m 51s |
| Hindi | 1,104 | 38% | 6m 12s |
| English | 832 | 31% | 4m 22s |
| Marathi (Pune desk) | 86 | 34% | 5m 08s |
Hinglish out-qualifies pure English by ten points. The agents are prompted to mirror the buyer, never to force a language.
Rollout so far
From pilot call to full book
Cloned from SKIPS BBA
Week 1Existing Hindi agent config reused so latency and voice were already tuned.
Outbound sales agent live
Week 2Meta and portal webhooks wired to a 90-second dial-out.
Inbound desk published
Week 4The public number now reaches Aiera first, 24×7, no IVR tree.
Objection rubric v4
Week 7Price and possession rebuttals scripted from 4,208 scored calls.
Marathi and Gujarati desks
NextPune and Ahmedabad volumes now justify dedicated language agents.