Pipeline
Sales Handoff
The seam between Aiera and a human advisor. Most pilots leak here, so every handoff is timed, logged and scored.
Handoffs
4,180
Aiera to advisor, 90 days
Accepted inside 5 min
84%
+29 ptsTwelve-week shape, pilot window
Median accept time
3m 40s
−12mTwelve-week shape, pilot window
Dropped handoffs
3.1%
−6.4 ptsTwelve-week shape, pilot window
Handoff acceptance inside five minutes
Weekly, rolling twelve weeks
The gain came from a rota change, not from the model. Aiera only exposes the seam; the roster closes it.
Handoff reason
Ranked by handoffs
Top rows from the table below, largest first
Read off the same table, sorted so the concentration is visible. Ties are ordered as they appear in the register.
Desk performance
| Desk | Handoffs | Accept < 5 min | Median accept | Dropped | Booked after |
|---|---|---|---|---|---|
| Gurugram | 1980 | 91% | 2m 10s | 1.8% | 112 |
| Mumbai | 760 | 76% | 6m 20s | 5.2% | 31 |
| Pune | 520 | 83% | 4m 05s | 3.4% | 24 |
| Noida | 430 | 81% | 4m 40s | 3.9% | 19 |
| Ahmedabad | 300 | 88% | 3m 15s | 2.1% | 18 |
| NRI desk | 190 | 72% | 9m 50s | 6.1% | 12 |
Open issues
Six-minute median accept and 5.2% dropped. The desk is under-staffed between 6pm and 9pm, which is when Mumbai buyers call.
Mumbai lead · immediate
A ten-minute accept time on a Gulf-hours call is a lost buyer. Two evening slots would cover eighty per cent of the volume.
NRI desk · this month
How to read this page
Pipeline · Sales Handoff
Window
Rolling 90 days of the India Realty pilot, refreshed nightly at 02:00 IST.
Sources
Aiera call logs, WhatsApp Business API, CRM stages, Meta and portal spend exports.
Joins
Every number is joined to a booking where one exists, not to leads, so cost lines stay comparable.
Limits
Ninety days is short for a ₹1.5 Cr purchase. Late-window cohorts are still open, so treat conversion as a floor.